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Roadway has a very professional process, from start to finish. They have moving down to a science.

They begin by doing a virtual walkthrough, so they can get a good idea of what you have to be moved. I believe this is what allows them to offer (and honor) a price guarantee; they see for themselves what you are moving. The salesperson I worked with, John, was responsive and reassuring — which I appreciated, because I find moving very stressful.

On the day of our move, Osvaldo and his team did a great job. The four men (counting Osvaldo) and one woman — Osvaldo’s wife, actually, who did the packing — arrived early and worked efficiently. They took three hours (9 a.m. to 12 p.m.) to pack up our kitchen, which was the one room we asked them to pack, and to load all the rest of our belongings and furniture into their truck. Because I’m a bit of a pack rat, we had a LOT of stuff, even though we were moving from just a two-bedroom apartment, so this could have taken much longer. The kitchen items were packed safely; nothing broke in transit, even though there was a lot of glassware. (In hindsight, maybe we should have asked them to pack more, since they did it so quickly and securely.)

In the middle of the move, Shari, who I believe works in customer relations, called to make sure that everything was going smoothly, which I appreciated. They are very committed to good customer service.

This was a local move. It took Osvaldo and his team maybe an hour or so to drive from Manhattan to our new town in suburban New Jersey (only slightly longer than it took us to travel the same distance by car).

At our new home, Osvaldo and his three colleagues (his wife didn’t come for the unloading, since she just does packing) unloaded everything quickly but carefully, reassembling the things that needed to be reassembled. Throughout the move, they were very courteous and worked without complaint — even though the heat was brutal that day, and the air conditioning on the second floor of our home was not working. They finished at around 4:30 p.m. (We had refreshments for them at both our old and new homes, which I think they appreciated; happy movers are better movers.)

To be honest, I was a little paranoid about the moving process, having heard so many moving “horror stories” from friends, but we had no issues whatsoever with Roadway. Osvaldo and his team did not damage our items, hold our belongings hostage, claim that we needed to pay more, or demand an extortionate tip (but we tipped generously because we were very happy with the service). Everything was handled cheerfully and professionally.

If you can afford them — because they are not the lowest-cost provider, as others have noted — you should definitely consider Roadway Moving for your move!

We just moved with Roadway last week and it was awesome. We went with the full-pack, and moving has never been easier.The last time we moved 5 years ago, we did a self-pack and for an entire week we were packing. This time, Roadway packed and moved us all in one day.

The team wore their masks and kept their distance, I only wish I had mapped out where to put the boxes in our new house better

I am still blown away at how professional the movers are. They all came wearing masks of course due to COVID. The movers arrived at 1:30pm and and finished moving by 4:30pm from my old apartment to new apartment. I’ve never seen people move this fast before. They made sure to pad everything for extra protection and for the bigger furniture they help you unassemble and reassemble it which made the whole move more stress free. Highly recommend!

I used Roadway for my apartment move for the first weekend in June 2021. While Roadway is one of the more expensive moving companies they were worth every penny.

With the other moving companies I reach out to for a quote you have to list every item in your home including how many boxes you will be moving. Those companies came back with lower quotes but I often forgot to add all my belongings to the list. I was worried that they wouldn’t move the items I forgot. Roadway instead does a virtual walkthrough of you apartment. I didn’t have to send in any lists because their account rep, John, took note of everything. I was confident that everything was accounted for. John took his time explaining the entire process to me. The phone calls and the virtual walkthrough really put me at ease.

A few days before the move I was contacted by Shari. She confirmed the move date, answered a few questions I had.

Now on to the move. The movers showed up about 15-10 minutes early. The foreman, Diego, did a walkthrough of my apartment and even helped me track down my super to get access to the freight elevator. Diego and his team were amazing! They took were swift and efficient taking care of packing our items. My husband is a fine art handler who deals with artwork with millions on a regular basis. He knows how things should be packed and handled. For me to be impressed is one thing but my husband was equally impressed. From the first knock on my door to the movers placing the last box in my new apartment it took 5 hours (yes I timed it). This included travel time from the Bronx to Queens.

After my move Shari contacted me to follow up to make sure everything went smoothly. I went on vacation so it took me some tome to get back to her. Shari continued to follow up until we spoke to ensure I had a perfect move.

Thank you John, Shari, Diego and the entire team of movers. If I ever need to move again I will defiantly use Roadway.

PS. All you potential clients out there, whether you use Roadway or not, be kind to your movers; give them water, for goodness sake let them use your bathroom and tip well.

This company was the only good thing about our move from Monterey, CA to North Bethesda, MD.  We made a poor choice to use US Standard Moving company (look at their 75 complaints in 1 year on the BBB if you are even considering US Standard) not knowing they were a broker.  They used 2 subsidiaries not of our choosing to complete our moving including Best Moving Van Lines (a 1 star rated company, check out their BBB complaints) to pack our items and “store” them for nearly a month without informing us this was their process.  Roadway Moving was given the job to complete the move from a storage facility in CA to its destination in MD.  Best Moving was the company that loaded our items into the truck so I can’t complain about Roadway Moving losing my an entire wardrobe box containing my WEDDING DRESS, every formal dress I own, and 2 floor lamps, a queen sized bed frame, and other items.  The 2 Roadway Moving employees were courteous, professional and efficient.  They wore their masks the entire time during the move and they did their best to muddle through the mess Best Moving made of our items to attempt to provide white glove service.  They even drove an hour away to unload more items to another household in Maryland and discovered Best Moving had loaded some of our items with this other drop off.  Roadway Moving DROVE BACK to our house to deliver the items they found loaded with the other drop off!  They could have easily left them on the side of the road and no one would have known.  We have so many missing items that it is devastating, but I know Roadway Moving did their best to make lemonade out of a steaming pile of you-know-what that Best Moving Van Lines gave them.  At least there was one shining light in this horrible moving experience we had.

I considered deducting 1 star because they use the broker US Standard Moving for jobs.  US Standard did not present itself to us as a broker and they told us they were a family owned company that had been in business many years.  The truth is they have been in business 1 year and have 75 complaints on the BBB against them.  But ultimately none of the bad experience we had was Roadway Moving’s fault.  They did a great job.

My second time using Roadway (the first was with their Veteran Movers brand) and it won’t be the last. I’ve now used them for a long-distance move (Boston to NYC, 2 days) and a short-haul move (Brooklyn to Brooklyn, 4 hours) and each time they’ve been prompt, professional, and friendly.On top of that, I had to move a lot of filming gear and studio decor on each move, some of it quite fragile. They packed everything with care and even disassembled and reassembled my sound booth – a huge undertaking that, trust me, isn’t easy … especially when wearing masks. And they still finished on time.

Disclosure: I received a discount on my move in exchange for sharing the experience on social media, but the company wasn’t allowed to read this review beforehand. These are my genuine experiences. In fact I shopped other companies first, and *could* have gotten a cheaper move – but Veterans / Roadway has proved itself so reliable, and their movers are so friendly and effective, that I chose them instead … and I will again, when it’s time for my next move!

Marius called us up the day off to let us know he’s on his way and gave us an estimated time of arrival. As we all know, moving can be very stressful so having someone call you to let you know that they are on their way is a big help.Upon arrival he went over the plan, very professionally,  which was very calming on this stressful day. After going over everything, he and his friendly team packed up my apartment in no time, I mean these guys know how to move fast and taking care of the delicate things doing so. Obviously not their first move!

After a short drive to our new apartment the unloading began. It all went smooth and nothing got damaged as the crew took great precautions bringing all the stuff into my new home.

Thank you Roadway Moving for being a part of a new chapter in my life. You made the whole moving experience so much better!

I just completed my move yesterday and everything was EXCELLENT. I cannot express how happy I am with all aspects of the process.I will start by saying I did a ton of research before selecting my movers. Roadway had the most transparent pricing and best customer service. I had about 50 questions all of which my sales rep, Tony, helped me with.

I opted for the full move with packing service (highly recommend). The day of my move I literally did nothing and just sat there while 3 men efficiently and carefully packed every single item in my 1 bedroom NYC apartment.

Fast forward to the destination — all my stuff arrived undamaged. The team made sure I was happy with the location of items, opened boxes, and even hung up my clothes.

I am not an easy client to deal with as I am extremely picky and attentive to detail but roadway was exceptional and I am so happy.

Can we talk about moving? It is stressful and I am past the age of inviting some friends to help us move and the payment in the form of a pizza and soda.

My husband and I recently found an apartment three blocks away from our apartment and our busy work schedules would not allow for us to rent a truck and move our own items.  Roadway came recommended by a friend and it was the second-best decision I made this month next to picking our fab apartment.

The movers arrived on time, wore masks, and practiced social distancing the entire time.  We opted to pack our items but we had several miscellaneous items when the Roadway team came and they quickly boxed those items in a SUFFICIENT amount of padding to protect our values.  We have a two-bedroom apartment and they were able to pack up the whole apartment in under two hours.  The team took about an hour to move our belongings into our new apartment and even offered to take some of the boxes we broke down during the delivery.

Using Roadway allowed me to have a stress-less day so I could focus on the larger tasks associated with moving.

Thanks to Diego and his team for moving us this week and putting us at ease!